Cost to Build an On-Demand Food Ordering and Delivery App
Since the world has been growing fast towards digital everything, every industry is caught in the reforms. The food industry is no omission. Dining out at restaurants to food trucks and takeaways, the trend of ordering meals via a food ordering app is the hottest and consumer-catchy nowadays. Consumers can just tap on a few buttons in the mobile app and receive the food in their dining rooms and enjoy their food in a relaxed mood. That's why this idea was successful. Even this food order and delivery application has the power to boost your business.
The ease food ordering app works for the customers, there is no wonder that 63% of the food lovers like to order from their home rather than dine out. Moreover younger generation like campus deliveries, it quite increases your quantity of sale.
On-demand food delivery is not a new phenomenon; initially, people called the restaurants by phone and placed the order, which was then delivered by the eateries. In 2011 the number of food orders placed via phone amounted to $11 billion in the U.S alone. Digital ordering and delivery have increased by 300% when compared to dine-in traffic since 2014. With the advent of mobile phones, cutting-edge technology, easy access to high-speed internet, on-demand food delivery through apps has revolutionized the food delivery industry.
In this blog, I share the details of building an on-demand food order and delivery application features and cost. I assure you these steps will boost to become a successful business person.
How to build an On-Demand Food Ordering and Delivery App?
Here the app development process has some phases and features for you. These steps of things will helpful for your future development.
- The order and delivery model for food app development
- Trendy features to include in the food delivery application
- Technological Stack for app development
- Cost of development an on-demand food delivery app.
1) The order and delivery model for food app development
The order and delivery model is the advanced version to build a food order and delivery app and is followed by companies like Uber, Zomato, DoorDash. In this model, the service providers bring additional orders and requests to the eateries and provide their app to deliver orders from restaurants through their fleet of independent couriers of delivery management.
Order and delivery platforms handle by own On-Demand food ordering and delivering an application for restaurants, food joints, and home delivery services. The order and delivery model is beneficial for the restaurants, eateries as they don't need to invest resources in delivering food and pay couriers or maintain vehicles. The drivers are paid based on the distance traveled to complete a delivery.
Nowadays, food app companies add surge pricing during peak hours and charge over and above the standard delivery rate to get more revenue. Order and delivery services cut 20 to 30% on each order's cost and may charge a flat delivery fee to customers.
Ordering occurs at the app where the menu of a restaurant is uploaded to their food services to attract the foodies with the best food and plenty of prices. Customers select the food items and make payments (some providers also offer cash on delivery). Once the amount goes through, the restaurant is notified about the request, and they can confirm or reject the order easily. This is the process of order food by using On-Demand food order and delivery application.
When a delivery person is on duty, they are logging into their delivery app. When a request comes in, the notification is sent to the couriers closest to the pick-up location. On receiving an order, couriers decide whether to accept or reject the order. The first courier taking the order will be assigned the order. If no courier is available nearby, it will be shared with drivers who are farther away until it is accepted. Distributions provide vital data to the service provider and support them in route optimization and pick-up/drop-off patterns.
The service provider handles the delivery process, they charge a higher commission 25-30% on average. Their prime feature is that they can offer a range of restaurants foods varieties and price points that software-only marketplaces cannot. The kinds of technological advancement surely help all restaurants to highlight your sale.
2) Trendy features to Include in the Food Delivery Application
Every idea is not ended with success but once you add more features that based on people's needs and satisfaction, I am sure the app will get a huge success in the market. The main point is app features decides the success of application development. So concentrate on the application future that you build and analyze your competitor to find more ideas. I give you four main features for on-demand food delivery app development, once read those point and advantages then apply this to your idea.
- User panel
- Admin panel
- Restaurant panel
- Delivery panel
I) User Panel
Login - Sign up the app/page is the first interaction between the customer and the app. Users need to register and create their profile on the app by entering relevant details such as an address, phone numbers, etc. You can also add an option for registering via social networks.
Geo-location - This essential feature allows users to track a delivery person's live location. This feature also enables users to find the location of the restaurant on the Map.
Restaurant List - A list of contains restaurants and can their reviews and ratings to be displayed to the user, which can order food from these restaurants as per their preference. This feature helps to find the quality of foods by people reviews.
Delivery Address - This feature enables the app to identify the user's current location if they are away from their regular address. Users should be allowed to save multiple addresses for delivery. These make the delivery faster and easier.
Payment Mode– Integrate multiple payment modes such as online (eWallets, Debit/Credit Cards, and Rewards Points) and cash on delivery to streamline the payment. Online payment should be safe and secure.
Order Scheduling – This feature allows the customer to order food at a scheduled time to receive the order without any unforeseen challenges such as unavailability of food, late delivery, and higher charges. It gives a good quality of service to gain a loyal customer.
Review & Rating - Users can rate/review provide reviews on different restaurants and dishes that they have ordered. Reviews add transparency to the process. It's helpful for other users who are ordering food online to find tasty food and quality of service.
Order History –This feature helps customers who like to make repeated orders and saves them from the hassle of searching for restaurants and dishes. Reduce the time consumption to order food.
Push Notifications – This functionality allows you to transmit information from eateries to the user about best offers, seasonal discounts, and coupons on the customer's screen using push notifications. This option makes changes the user mentality to order food. This strategy is to grow your business along with satisfied customers/users.
Multiple filters- Multiple filters to search food/eateries make the process of ordering easier, faster for the customer. They can filter restaurants based on location, price, review, rating, etc. Similarly, users can also search for various food items, cuisine, type, category, quantity, price, etc.
Real-time tracking – This feature allows the user to track the order status in real-time.
Promos and Coupons: This feature enables you to offer promotional offers to users that improve customer retention and increase in orders.
Help and Customer Support: Customers should be able to reach out to the support team if they face any challenges with order delivery, such as delay in delivery, the wrong item delivered, contacting the delivery person, unavailability at the delivery address. It makes order/delivery peacefully with the help of these supporting options.
II) Admin Panel
One-click Dashboard – The dashboard is a centralized system where the admin handles the entire back-end operation. Through the panel, the admin can track orders received from the customers, manage inventory updates, and other business activities.
Registration and Profile Management – In the registration management option is a place in the dashboard, where it can add details about customers, drivers, and restaurants. The various restaurants can register their service with the details like restaurant name and address, their menus and prices, offers, etc. once they have registered, they can start receiving orders from the customers.
Manage Customers - The Admin can add or remove users or change their active status. This feature enables the admin to view complete information linked to users such as their contact details, address.
Payment Management - This function enables the admin to view and manage all the transactions that have taken place in the app, including refunds. The admin can also accomplish tax and commission related information in the food ordering app. Admin can track all the accepted online payments and set the commission rates with every partner.
Order Management - The option allows managers to assign orders once they receive a request from the customer. The admin can monitor the order status, total amount earned per order, and make relevant business decisions.
Driver Management - This feature enables the admin to observe all necessary information related to drivers such as their contact information, trip details, the total commission earned, availability, login time. The admin can add or remove drivers, modify their details, and check their current status.
Modify Elements of the App - The admin should be able to manage the entire process – start from the users and product information to changing the design of the application.
Reset Passwords - The app maintains the driver and customer database, and the admin should be able to reset the passwords on user request.
Campaign Management - To attract and sustain customers, the app should have a facility to plan and run SMS, email, and Social Media marketing campaigns.
Plan Discounts & Promotions - This app feature allows admin to add or run promotional offers or discounts on the app.
Manage Restaurants – This feature enables the admin to add/remove restaurants from the app.
Feedback Management – This feature enables the admin to view customers' ratings and reviews and check their feedback.
Push Notifications – Admin can get the notifications of the emails, order delivered, drivers accepting the request.
Reporting and Analytics – By leveraging real-time analytics, the admin can obtain actionable insights to manage the business effectively.
The data helps the admin to plan tactics to boost sales and user experience. Admin can monitor what discounts are gaining attraction from people, what products are moving quickly, and optimize their offerings accordingly. Based on the report they modify their plans and strategy to boost sales.
III) Restaurant Panel Features
Managing Orders - The order management feature allows restaurants to handle the orders they receive and the delivery of those orders. They can manage and update the status of the order and let the user know when their order will be delivered.
Dashboard - The dashboard of the restaurant panel features the new order status, orders under preparation, canceled orders, and completed order, the total amount collected on each order, and take actions accordingly.
Restaurant Profile - Restaurant owners can add and update their food listings, prices, etc. You can also make your idea to boost your sale.
Accept/reject order - Restaurant owners can accept or refuse orders.
Payment - Multiple payment options and gateways allow the restaurant to receive or transfer money.
Brand Management – If a restaurant is operating from multiple locations on the app, this is an added advantage to brand your eateries/restaurant. The sale is always based on the quality of food.
Special Offers/ Coupon Code Management – Store owners can plan and add new deals, discounts, coupons, and offers to drive sales and improve customer retention.
Order Alerts – Store owners get real-time notifications for new orders and can further action.
Track Payments – Store owners can add account details and view successful and pending payment settlements.
Order Reports – Store owners should get real-time information about their business performance so they can take action accordingly.
Customer Support – With the customer support feature, the Store manager can efficiently address order or restaurant-related issues.
Reject Order – When a food item on the menu is out of stock or delivery is not possible for specific reasons, the store manager can reject it.
IV) Delivery panel
Registration - The delivery person can register on the app. They need to be first verified by the app to ensure the safety and security of the overall process. Once the verification process is completed, drivers can take orders and start delivering.
Order - In this, the delivery boy gets auto-assigned order requests from nearby restaurants.
Delivery History - With this feature, the delivery person can track their deliveries and payment for each delivery.
Call/Chat option - This feature allows the delivery boy to contact the customer if they face any issue in finding customers' addresses.
Online support – Consider this feature in your app to allow the delivery agent to communicate with the app support team.
Managing Orders - Through this feature, the delivery person can check if they receive order requests, and accept or reject orders
Status Update - The delivery person can update the status of the delivery is completed or not by this feature.
3) Technological Stack for Food Delivery App Development
The technological stack is dependent on the delivery business model. Here I share the essential tech stack are mentioned below:
- Payment Gateway – Braintree, Stripe, PayPal, Square API
- User location – Google Places API, Google Maps, Core Location Framework
- Direction Finding – MapKit, Google Maps, Routific
- Registrations – Facebook SDK, Gmail SDK
- Storage – AWS, Google Cloud Storage, Azure, Digital Ocean
- Analytics – Firebase, Google Analytics
- Push notifications - Amazon SNS, Urban Airship, Firebase Cloud Messaging
4) Cost of developing an On-Demand food delivery app
Depending on the features you are considering to add in your on-demand food delivery mobile app and the resources that it would need to get your app transformed from its idea stage to the launch phase, the cost of developing a food-delivery app like Swiggy or GrubHub would come out to somewhere around $30,000 to $40,000.
The cost range which would most possibly be charged by the food delivery mobile app Development Company comprises of all – Mobile app design, development of Android and iOS, app testing, and app launch in the market.
If there is a need for making a food delivery app for restaurants, the range would extend to $50k to $60k. Are you ready to build your on-demand food delivery and order app, I suggest that MAB Technologies mobile app development services, provide customized features with the best quality of service.
You know that online food delivery apps like Swiggy, Grubhub, DoorDash, Uber eats, Zomato, have already recognized their reputation, famous branding, and are going great guns these days. And if you want to succeed in the online food delivery system, then your topmost priority is getting the on-demand food delivery app. Because competition is heavy so you have to brand your food or product with creative ideas. So on-demand order and delivery will make a good impact on your business.
Hence the cost of developing a food delivery app depends on what features, which platforms, and development hours it will take to complete the app with the right design. It also includes maintenance and service cost. If you have any confusion about how much it costs to make a food delivery app like Swiggy or UberEats, feel free to contact our experts.